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How to Make Chatbot From Scratch Free in 2023 Without Coding

How to Make Chatbot From Scratch Free in 2023 Without Coding. In this comprehensive guide, we will walk you through the process of creating your very own chatbot from scratch. Building a chatbot may seem like a daunting task, but with the right guidance, it can be a fun and rewarding experience. By the end of this article, you’ll have the knowledge and tools to design a chatbot that serves your specific needs.

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Step by Step details about How to Make Chatbot From Scratch Free in 2023 Without Coding.

Step 1: Define Your Chatbot’s Purpose

The first step in creating a chatbot is to clearly define its purpose. Ask yourself what you want the chatbot to achieve. Are you building it for customer support automation, to enhance the customer experience, or to generate leads? Perhaps it’s a combination of these goals. Identify the most common use cases for your customers and the main features your chatbot should possess. This clarity will make it easier to choose the right chatbot type and features.

Identify the Purpose of Your Chatbot.

In the vast digital landscape, where automation and technology play an ever-increasing role, chatbots have emerged as invaluable virtual assistants for businesses and websites. These digital entities are capable of providing real-time responses, enhancing user experiences, and driving customer engagement. However, before delving into the creation of a chatbot, it’s essential to embark on the first and perhaps the most crucial step: identifying its purpose.

Chatbots are not one-size-fits-all solutions; their effectiveness lies in their tailored objectives. Defining the purpose of your chatbot is akin to giving it a mission, a role, and a set of responsibilities in the online world. This step is about understanding what you want to achieve and what problems you aim to solve with the help of your chatbot.

Let’s break down the significance of this initial step:

1. Precision is Key: When you set out to create a chatbot, a clear and specific purpose is essential. If you want it to assist with customer support, define the kind of support it will provide – whether it’s answering common queries, resolving issues, or guiding users through processes. If lead generation is your goal, determine the precise steps it will take to gather leads effectively.

2. Align with Your Business Goals: Your chatbot’s purpose should be in sync with your broader business objectives. For instance, if your primary aim is to boost sales, your chatbot can be designed to guide users through the purchasing process and answer product-related questions promptly.

3. Enhancing User Experiences: A well-defined chatbot purpose can significantly improve the user experience. If your website caters to a specific niche, your chatbot can be customized to provide relevant information, making it an invaluable resource for visitors.

4. Versatility or Specialization: Decide whether your chatbot will be a versatile multitasker or a specialist focused on a particular function. Some chatbots excel in handling a wide array of tasks, while others are designed to excel in a specific niche.

5. Customer Expectations: Understanding your audience’s needs and expectations is crucial. Your chatbot’s purpose should align with what your users seek, ensuring a seamless and beneficial interaction.

Defining the purpose of your chatbot is the crucial first step in creating a valuable digital asset for your website or business. It not only shapes the chatbot’s mission but also guides subsequent decisions in its development.

With a well-identified purpose, your chatbot will be poised to deliver exceptional results, making it an indispensable addition to your digital toolkit. So, before delving into the technical aspects of chatbot creation, take the time to identify its purpose – it’s the cornerstone of a successful chatbot venture.

Also Read-Unraveling the Mystery: Are Chatbots AI or Machine Learning?

Step 2: Choose Your Communication Channels.

Determine where you want your chatbot to interact with your audience. Are your customers mainly on social media platforms, or do they engage with you through a live chat widget on your website? Ensure that the chatbot platform you select integrates seamlessly with the communication channels your customers prefer.

Most chatbot building platforms offer integrations with popular website providers like WordPress, Magento, and Shopify, as well as various social media channels and messaging platforms.  Your chatbot’s ability to connect with your audience effectively depends on its presence on the platforms your users frequent. Step 2 of creating an efficient chatbot involves making these crucial channel selections.

Here’s why this step is essential:

1. Understanding Your Audience: To pick the ideal communication channels for your chatbot, you must first understand your audience. Where do they spend most of their online time? Are they primarily on your website, active on social media, or prefer using messaging apps? Recognizing these preferences is key to connecting with them effectively.

2. Integration with Existing Tools: Your chatbot should seamlessly integrate with the tools and platforms your business or website is already using. This ensures that your chatbot can serve your customers where they are most comfortable.

If your website is built on WordPress, Magento, or Shopify, your chatbot should easily integrate with these platforms. Additionally, if you use social media channels like WhatsApp, Facebook Messenger, Instagram, or Telegram for communication, your chatbot should be compatible with these channels.

3. Flexibility and Configuration: Your chosen chatbot platform should offer the flexibility to configure and adapt to different channels. Whether it’s through a simple code snippet or an open API, your chatbot should be able to reach users across various platforms and channels. Many chatbot development service providers and platforms offer multiple integration options, allowing you to extend your chatbot’s reach.

4. Enhanced User Experience: By selecting the right channels, you’re enhancing the user experience. Your chatbot becomes accessible and available to assist users where they naturally gravitate. This convenience not only improves customer satisfaction but also boosts engagement.

5. Maximizing Reach: An effective chatbot should have a wide reach. Choosing the appropriate communication channels ensures that you can connect with a broader audience, increasing your bot’s impact and utility.

6. Future-Proofing: As the digital landscape evolves, it’s crucial to future-proof your chatbot’s communication channels. Be prepared to adapt to emerging platforms and technologies to stay ahead in the ever-changing digital sphere.

Choose Your Communication Channels is about tailoring your chatbot’s presence to your audience’s preferences and habits. It’s about ensuring that your chatbot is where your users are, ready to assist, engage, and make their online experiences more efficient and enjoyable.

The right communication channels are the conduits through which your chatbot establishes its invaluable connection with your audience, making it an indispensable asset for your business or website. So, choose wisely to ensure your chatbot reaches its full potential.

Step 3: Select a Chatbot Platform.

When it comes to creating a chatbot, you have two main options: using an AI framework or a chatbot platform. AI frameworks like Google’s Dialogflow, IBM Watson, and Microsoft Bot are suitable for software developers who prefer to build chatbots through coding.

On the other hand, chatbot platforms provide user-friendly interfaces that allow you to create chatbots using building blocks. They are becoming increasingly popular due to their ease of use and efficiency. Platforms like Tidio even offer free plans, making them accessible to businesses of all sizes.

Step 4: Design the Chatbot Conversation.

With your chatbot’s purpose, communication channels, and platform in place, it’s time to design the chatbot’s conversation flow. You can create the conversation by dragging and dropping building blocks to create a sequence.

For instance, if you want to offer a product discount to users who visit a specific landing page on your website, you can design a conversation that starts with a trigger, followed by a message with quick reply options. This will allow you to capture the user’s intent and provide a tailored response.

Step 5: Test Your Chatbot.

Before deploying your chatbot, it’s crucial to test it thoroughly to ensure everything works as intended. Use the testing feature provided by your chatbot platform to simulate user interactions. This allows you to see how the chatbot responds and make any necessary adjustments to the conversation flow.

Step 6: Train Your Chatbot.

If you want your chatbot to understand user intent, you may need to add natural language processing (NLP) capabilities to it. This involves training the chatbot to recognize specific words, phrases, and questions.

To do this effectively, analyze your customer conversations to identify common queries and issues. Then, add relevant phrases and questions to your chatbot’s NLP system. The more data you feed it, the better it will become at understanding user intent.

Step 7: Gather User Feedback.

To gauge the effectiveness of your chatbot, collect feedback from users. Consider implementing an automatic customer satisfaction survey that allows users to rate their chatbot interaction. Based on the feedback, you can identify what’s working well and areas that need improvement.

Step 8: Monitor Chatbot Analytics.

Continuously monitor your chatbot’s performance by analyzing analytics data. This will help you identify any bottlenecks or issues in the conversation flow. By tracking user interactions, you can make data-driven improvements to enhance the user experience.

Dos and Don’ts of Building a Chatbot.

Here are some essential tips to keep in mind while building your chatbot:


  1. Add a Human Touch: Give your chatbot a personality that aligns with your brand and target audience. Personalization and a unique tone of voice can make your chatbot more engaging.
  2. Engage Users: Use graphics, personalization, and targeting to enhance user engagement. Quality chatbots can achieve response rates of 80-90%.
  3. Route Complex Conversations: While chatbots can handle many tasks, ensure that users can easily transition to human agents when necessary, especially for complex issues.
  4. Mimic Real Conversations: Design your chatbot’s conversation to simulate human interactions. Break long responses into a series of quick replies for a more natural flow.


  1. Create Dead-End Conversations: Ensure that users always have actionable options, even at the end of a conversation, to avoid frustrating experiences.
  2. Overcomplicate Chatbot Flows: While it’s tempting to create complex chatbot scenarios, simplicity is often more manageable and effective.
  3. Allow Open-Ended Conversations: Your chatbot should guide users towards a specific outcome, so users don’t get lost in aimless interactions.

Building a chatbot is an exciting endeavor that can greatly benefit your business. By following these steps and best practices, you can create a chatbot that enhances customer interactions, automates processes, and adds value to your website. Whether you’re an e-commerce store, a service provider, or a content publisher, the right chatbot can transform the way you engage with your audience. Get started today and experience the benefits of having a custom chatbot on your website.

Remember, building a chatbot is not as complex as it may seem, and it’s well worth the effort to improve user experiences and streamline business operations. Start your chatbot journey today and enjoy the advantages of having a customized chatbot on your website.

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